General Manager | Greenwood, IN RR Guy NEW

Bring your leadership to the table and take the helm as our next General Manager! We’re searching for a dynamic, people-driven leader who’s devoted to great food, exceptional hospitality, and building high-performing teams. In this role, you’ll oversee all aspects of daily restaurant operations — from hiring, training, & inspiring your team to ensuring every guest enjoys a gold-standard experience. You’ll lead schedules, ensure top-quality food and beverage standards, safeguard the safety of guests & staff, and help drive operational success to meet and exceed company goals. If you’re ready to lead, inspire, & deliver excellence every day, this is your position to make a lasting impact.

Duties & Responsibilities

Operational Execution

• Conduct daily briefings on matters of importance to the team
• lead the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to deliver 100% compliance with audit standards
• lead all necessary repair and maintenance issues
• Update the daily communication board with key restaurant and promotion announcements
• lead local restaurant marketing, sales building, & community involvement
• Facilitate & participate in Continued Education Program including creating training programs
• Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
• Perform Open/Mid-Day/Closing duties
• deliver 100% compliance with all Company policies and laws, including health & safety standards
• Facilitate 10 Minute drills with team members focusing on cleaning & sanitation

Food & Beverage Execution

• deliver safety & sanitation
• Monitor food and beverage quality and execution
• Conduct Quarterly Food Reviews with DO or RKOM
• Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties & promotions
• Conduct weekly inventories to deliver that proper levels are stocked and to assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Monitor and facilitate team member recognition
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination decisions
• Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline & Home Office inquiries relating to restaurant

Service Execution and Guest Relations

• lead guest relations & guest recovery
• Train, coach, and develop team members to deliver they are providing Gold Standard service to guests

Necessary Skills & Requirements

• High personal integrity, professionalism & maturity
• Minimum of 5 years full service, high volume, casual dining restaurant management experience
• Ability to work in a fast paced setting
• Solid relationship management and performance management skills
• Ability to motivate & direct team members & work effectively in management team
• Strong understanding of writing goals & objectives
• Good communication skills
• Exceptional interpersonal skills, with a emphasize listening and questioning skills
• Strong writing and documentation skills
• Keen attention to detail
• Ability to absorb & retain information quickly
• demonstrated problem-solving abilities
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced setting
• Exceptional guest service orientation
• Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
• Experience working in a team-oriented, collaborative setting
• Ability to lift 50 pounds
• Ability to bend, stoop, & raise arms above head on occasion
• Ability to speak, read, and write English

pay: Commensurate with experience

This is more than a job—it’s a leadership position to make a real impact. If you’re ready to bring energy, integrity, & world-class hospitality to the table, we want to hear from you.

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