Director of Training & Development | Richmond, VA RR Guy

The Role

As Director of Training & Development, you’ll uphold that as we grow, we protect both sides of that identity: operational exceptional work & cultural edge.

you’ll architect and lead the entire training ecosystem across the organization — from onboarding and immersion to leadership development and National Store Openings (NSO).

you will work cross-functionally with Operations, Culinary, and HR to uphold our training systems are scalable, measurable, and aligned with aggressive expansion goals.

Compensation: $80K – $95K + Relocation Provided

Travel: Extensive (NSO Support Across Markets)

What’s In It For You

• Own the learning strategy for a fast-growing, high-visibility brand
• Build & scale systems that directly impact growth and guest experience
• Lead National Store Openings (NSO) across multiple markets
• Work for a brand that is performance-driven — but never stiff or corporate
• Join a counter-culture concept that values personality as much as precision
• Relocation assistance provided
• Clear runway for long-term leadership growth

This is not a maintenance role. This is a build-the-engine chance.

About the Brand

Our team is a fast casual concept built on quality, culture, & controlled execution — but we don’t do “uptight corporate.”

Our counter-culture theme celebrates individuality, bold energy, & authenticity. We believe disciplined operations and high standards can coexist with personality, creativity, and fun.

We take the work seriously.

We don’t take ourselves too seriously.

What You’ll Own

Enterprise Training Strategy

• Design and implement scalable training programs for hourly team members, managers, & leaders
• Translate brand values, service standards, and culture into clear, practical training systems
• Build structured development pathways from onboarding through multi-unit leadership
• Establish KPIs that tie training effectiveness directly to operational performance

Brand Standards & Training Restaurants

• uphold all training locations operate as best-in-class model restaurants
• Partner with Operations to audit, coach, and elevate execution
• Protect brand integrity while allowing personality to shine
• Serve as the subject-matter authority on standards, systems, and service model

National Store Openings (NSO)

• Lead training deployment for every new store opening
• Recruit, certify, and mentor a bench of elite NSO trainers
• Travel extensively to each area supporting new market launches
• Build repeatable, high-impact opening playbooks that scale with growth

you’ll be on the ground where it matters most — at the point of expansion.

Trainer & Leadership Development

• Develop powerful train-the-trainer programs
• Build internal leadership pipelines that support retention and bench planning
• Strengthen coaching tools for GMs and Area Leaders
• Raise the standard of teaching consistency across markets

Cross-Functional Impact

• Align training strategy with business objectives
• Use performance data and field feedback to continuously refine programs
• Champion a culture that balances accountability with energy and authenticity

What We’re searching for

• Extensive NSO support experience
• demonstrated multi-unit restaurant training leadership experience (fast casual desired)
• Deep understanding of operational systems and service models
• Experience building scalable infrastructure in a growth setting
• robust executive presence with the ability to influence without authority
• Comfortable in a high-growth, high-travel, fast-moving organization
• Someone who thrives in a brand that values discipline and edge equally

If you’re a training leader who can build structure without stripping personality — & who believes operational exceptional work and counter-culture energy can coexist — this is your chance to shape a brand at scale.

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Tagged as: Manager